Warranty & Returns Policy

RETURN AND EXCHANGE POLICY

Last Updated: 11/17/2024

Thank you for shopping at https://petsqtr.com/

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://petsqtr.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instructions:

in 48 hours

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

Aside from these conditions there are products that can be returned but are not refundable as stated in the following:

 

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed. 

In order to be eligible for exchanges make sure that the following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: sales@petsqtr.com

You will be updated on your Return Status through EMAIL, provided that contact information was provided.

At Pets QTR, we offer a warranty on select electronic products in accordance with the terms set by the product suppliers. This warranty is valid for the duration specified by the manufacturer, starting from the date of purchase, and covers defects in materials or workmanship under normal use. The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or normal wear and tear. To claim a warranty, customers must contact our customer support team with proof of purchase, and the claim will be processed according to the supplier’s warranty policy. If the product is found defective, it will be repaired or replaced as per the manufacturer’s terms. Please note that all warranty claims are subject to the supplier's conditions, and for detailed information, customers are encouraged to refer to the warranty documentation or reach out to our support team.