Shipping policy

Shipping Policy

(As per Qatar’s eCommerce Regulations)

Shipping Locations

We deliver across Qatar, including major cities and remote areas.
International shipping is not available at this time.

🟡 Note: For deliveries outside central Doha areas, an additional delivery fee applies depending on the selected delivery zone.

Al Sadd / Bin Mahmoud / Musheireb / Muntazah / Fereej Bin Omran / Al Nasr / Mirqab / Rumeilah / Najma / Old Airport: 15 QAR

West Bay / Dafna / Diplomatic Area / The Pearl / Lusail / Msheireb Downtown / Al Bidda / Corniche / Onaiza / Katara: 20 QAR

Al Wakra / Al Wukair / Ain Khaled / Al Aziziyah / Al Waab / Al Gharrafa / Madinat Khalifa / Al Rayyan / Umm Salal / Al Thumama / Nuaija / Duhail / Abu Nakhlah / Al Shahaniya: 30 QAR

Al Khor / Al Daayen / Mesaieed / Industrial Area: 40 QAR

Dukhan / Al Ruwais / Madinat Ash Shamal / Abu Dhalouf: 50 QAR

For orders within selected central Doha areas, a delivery fee will be applied based on the selected delivery zone at checkout.

Delivery Timeframes

  • Standard Delivery: 1–2 business days within Doha and nearby areas

  • Remote Areas: 1–3 business days depending on location

  • Same-Day Delivery: Available in select areas for orders placed before 12 PM (Qatar Time)

Note: Delivery timelines may be affected by holidays, weather, or unexpected delays

Shipping Fees

Doha & Surrounding Areas:

  • Delivery fees are calculated based on the selected delivery zone at checkout

Any changes in shipping rates will be communicated at checkout.

Order Processing & Dispatch

  • Orders are processed within 24 hours of placement

  • Customers will receive email/SMS confirmation with tracking details

  • Delays may occur due to high order volume or stock availability

Tracking & Delivery Confirmation

  • Orders can be tracked via a provided link or by contacting customer service

  • Customers must inspect packages and report any damage or missing items within 24 hours of delivery

Failed Delivery Attempts

  • If the delivery fails due to incorrect address or unavailability, a second attempt will be made

  • If still unsuccessful, the order may be canceled

Shipping Restrictions

  • Perishable items (e.g., fresh pet food) must be stored immediately upon delivery

  • Large or bulky items may take longer to deliver